Li Tiatia serves as the Vice President of Operations TCN Asia-Pacific. In this role, he is responsible for operations, professional services, training organizations and management of customer care services and strategic partnerships in Asia, Australia, New Zealand, New Guinea and neighboring islands in the Pacific Ocean. Li brings more than 20 years of extensive background in business management, business process, contact center operations and management, command center operations and workforce management to TCN.
Prior to joining TCN, Li worked with Convergys Corporation, based in Salt Lake City, where he managed several departments, including operations, business and workforce forecasting, scheduling and client/site implementations. He held several positions during his tenure with the company, working his way up to a Senior Leadership role where he oversaw the global workforce management business process organization from 2000 to 2006.
While Li has certainly made a name for himself within the corporate world, the accomplishments he’s made in his personal life are also noteworthy. Li is very active within his church community, particularly with his local congregation at The Church of Jesus Christ of Latter Day Saints. He also currently serves on the board for the New Beginnings Academy, a non-profit organization that provides quality resources and support for the treatment and continuing care of at-risk youth and adolescents.
Originally from Samoa, Li attended the Naval Academy, Brigham Young University of Hawaii and later earned a degree in tourism and airline management from the International Academy in Vancouver, Washington, graduating with honors.