Jesse Bird, CTO and co-founder of TCN, has been passionate about emerging technologies from an early age. He has used that passion as a springboard for his career and has strived to keep TCN at the forefront of Voice Over Internet Protocol (VoIP) and call center technology for the past 15 years.
Since co-founding TCN in 1999, Jesse has been pivotal in guiding the technology team through three major iterations in their product line, including his work spearheading the launch of TCN’s new Platform 3.0. Jesse’s extensive knowledge base has impacted all levels of the technology stack, from physical hardware and network designs to virtualized computing environments to database design and all types of VoIP technology. His consultative approach to client interactions has been essential to growing the TCN brand and making it the industry leader it is today. Jesse has not only played a critical role in keeping TCN’s call center technology at the forefront of the industry, but also helped create its open, tight-knight corporate culture.
TCN is recognized as a leading provider of cloud-based cell center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Combining a deep understanding of the needs of call center users with a highly affordable delivery model, TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.