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Apr 15, 2019

Top 3 Tech-Savvy Strategies for Call Center Quality Monitoring

Posted In: Blog, call center quality monitoring, Compliance, TCPA, tcpa compliant, Uncategorized Author: Mckay Bird

Quality monitoring call centers is essential for many reasons. To make sure agents are doing their job effectively. To better understand customer needs. To identify issues with call equipment. And much more. The classic phrase, “This call may be recorded or monitored, for quality and training purposes” refers to quality monitoring call centers. We’re going […]

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Feb 08, 2019

How Can Managers Help Keep Agents TCPA Compliant?

Posted In: Blog, tcpa compliant Author: TCN

It’s an unfortunate fact: Agents won’t stay TCPA compliant on their own. That responsibility falls squarely on the shoulders of managers. And managers need to make sure they do keep their agents TCPA compliant because lawyers are ready and willing to sue any call center caught in noncompliance. TCPA litigation has increased by 1,273% from […]

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