Aug 27, 2019

Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.

Posted In: Partners, TCPA Author: TCN

The Story of Call Labeling Technologies: Deconstructed Guest Blog by Molly Weis  Robocall identification solutions designed to block and label the truly illegal and fraudulent calls started appearing in early 2017 in reaction to the increase in phone fraud taking place via the voice channel. This is the point in time when many legal calling […]

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Jul 16, 2019

TCN and Numeracle™ Announce New Strategic Partnership to Seamlessly Register and Certify Phone Numbers to Avoid Improper Call Blocking

Posted In: Compliance, Partners, Press, TCPA Author: TCN

St. George, Utah & Arlington, Va. – July 16, 2019 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced a new partnership with Numeracle™, the pioneer of robocall blocking, labeling visibility and control in the calling ecosystem. Through this partnership, TCN customers […]

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increase agent productivity

Apr 15, 2019

Top 3 Tech-Savvy Strategies for Call Center Quality Monitoring

Posted In: Blog, call center quality monitoring, Compliance, TCPA, tcpa compliant, Uncategorized Author: Mckay Bird

Quality monitoring call centers is essential for many reasons. To make sure agents are doing their job effectively. To better understand customer needs. To identify issues with call equipment. And much more. The classic phrase, “This call may be recorded or monitored, for quality and training purposes” refers to quality monitoring call centers. We’re going […]

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tcpa compliant blog image

Mar 08, 2019

TCPA Penalties List Round Up: Causes and Consequences

Posted In: Blog, Call Centers, Switch to the Cloud, TCN Features, TCPA Author: TCN

TCPA compliance isn’t just good business sense… It’s good financial sense, too. Due to statute and regulation ambiguities, call centers nationwide are frequently hit with steep TCPA penalties.. And there are numerous examples of this happening (which we’ll get into later). Before we get into that, we want to take a stroll through the TCPA […]

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tcpa compliant happy agents

Feb 22, 2019

3 Differences Between TCPA Compliant and Non-compliant Calls

Posted In: Blog, Call Centers, TCPA Author: TCN

Violating the Telephone Consumer Protection Act (TCPA) could land call centers in some hair-raising legal waters. Consumers can now file class-action lawsuits for violations such as: “Robocalls, or robotexts, to collect between $500 and $1,500 per call or text. The TCPA also lets consumers take legal action against telemarketers who don’t honor the national do-not-call […]

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call center kpi tools and tricks

Feb 01, 2019

Every Call Center KPI That Matters

Posted In: Blog, call center kpi, TCN Features, TCPA Author: TCN

Want a high-functioning call center? Then measure KPIs. Without KPIs call centers have few metrics to measure performance. Without business intelligence and proper management strategies, improvement in call centers can fizzle out. But with call center KPIs, they’re able to improve agent performance, decrease costs, increase customer satisfaction, and overall enhance productivity. Plus, KPIs help […]

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Software for collections

Jan 17, 2019

How Software for Collections Can Increase Promises to Pay

Posted In: Collections, Compliance, TCPA Author: TCN

ACA International revealed that there was “$12.07 trillion in outstanding consumer debt” and that “$672 billion of that debt is at some stage of delinquency” for the third quarter of 2016. To put that number in terms of customers, 77 million people have delinquent debt. That’s 77 million people that collection agencies need to contact […]

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TCPA Compliance

Jan 08, 2019

The Basics of Call Center Autodialers and TCPA Compliance

Posted In: Auto Dialing, Compliance, TCPA Author: TCN

Autodialers are a common commodity in call centers across the globe. Despite that, misperceptions about them exist, particularly as it relates to TCPA compliance. Autodialers are specifically mentioned in the TCPA, which likely explains the concerns and confusion – especially since fines for violations of the TCPA also have a certain level of notoriety. Autodialers, […]

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TCPA Compliance

Dec 26, 2018

5 Winning Methods that Keep Expanding Call Centers TCPA Compliant

Posted In: Collections, Compliance, TCPA Author: TCN

Many call centers can’t afford not to be TCPA compliant. Literally. For eight years, the Department of Justice, the FTC and the Attorneys General of California, Illinois, North Carolina, and Ohio sued Dish Network for violating the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) registry. They eventually won, forcing the satellite TV […]

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Nov 16, 2018

3 Experts & 10 Questions from TCN’s TCPA Litigation Defense Webinar

Posted In: Collections, Compliance, TCPA Author: TCN

Any collections agency can potentially be hit with TCPA litigation. But there are ways to defend yourself. Recently, TCN partnered with Accounts Recovery to host a webinar called Defending Against TCPA Lawsuits. It featured a trio of legal experts who provided many tips for fighting TCPA litigation: David Linares, chief compliance officer, DCI. He’s well-versed […]

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