The Federal Communications Commission’s (FCC) June 2019 declaratory ruling affirmed a carrier’s ability to block robocalls by default. As carriers move forward with implementation, the effects of improper call labeling may negatively impact organizations relying on voice communications to engage with their consumers.
TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will co-present a “Call Labeling and Call Blocking” webinar with Numeracle™, the pioneer of robocall blocking, labeling visibility and control in the calling ecosystem. The panel of industry experts will take a deep dive into the recent Federal Trade Commission and FCC regulatory changes to discuss what the industry is doing about call labeling and call blocking technology.
The free, 45-minute webinar will address:
• What is call labeling, call blocking, scam and fraud
• The process for blocking numbers at the carrier level
• What effects SHAKEN/STIR regulatory frameworks will have on-call delivery
WHEN & WHERE:
Webinar: Call Labeling and Call Blocking
Date: Wednesday, Oct. 9, 2019, 1:00 – 1:45 p.m., ET
For more information and to register: https://info.tcn.com/call-blocking-call-labeling-webinar
Bryce Payne, Vice President of Business Development at TCN
With more than 18 years of experience in the telecommunications industry, Bryce Payne spearheads all partner and channel sales efforts for TCN. Throughout Bryce’s tenure, he has successfully maintained strong relationships with existing partners as well as expanded TCN’s customer base and partnership network across multiple industries around the globe.
Joe Galvin, Vice President of Client Engagement at Numeracle
Joe Galvin is a seasoned call center executive, with a successful career spanning 30+ years in strategic leadership roles. Joe’s big-picture vision, creativity and tenacity to take on tough challenges makes him an unbeatable ally for organizations looking to increase contact rates in today’s evolving call delivery environment.
Molly Weis, Director of Marketing & Communications at Numeracle
Sharing Numeracle’s passion for working with legal call originators to improve the accuracy and effectiveness of their call delivery, Molly is the “go-to resource” to better understand the changes and upcoming trends within the calling ecosystem that may affect the ability to connect with consumers.
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center software users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcn.com/ or follow on Twitter @tcn.