TCPA Compliance

Mar 30, 2020

TCPA Compliance Roundup: Spring’s Hot Cases

Posted In: TCPA Author: TCN

Every day, the U.S. federal government enforces thousands upon thousands of regulations that impact virtually every industry. Debating which industry suffers more for excessive regulations could be a worthy thought experiment. But, call center executives and managers know it’s hardly a debate… Adhering to industry regulations is a daily reality for executives and managers. Fear […]

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tcpa compliance

Jan 27, 2020

4 Things A Call Center Should Be Doing For TCPA Compliance

Posted In: Blog, Mckay Bird, TCPA, tcpa compliant Author: Mckay Bird

It’s no secret that TCPA violations are popping up every day, and the cost of each is also skyrocketing. Since 1991, when the United States Congress enacted the TCPA, we have seen continually improved legislation for both call centers and consumers. However, the enactment of the TCPA has not eliminated all bad actors or violators, […]

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Jan 24, 2020

Beyond TCPA Compliance: Enter the TRACED ACT

Posted In: Blog, Call Blocking, Mckay Bird Author: TCN

Call center managers everywhere know the U.S. FCC (Federal Communications Commission) keeps constant watch over them and their operations. The TCPA (Telephone Consumer Protection Act), passed way back in 1991, made it all possible. Now, almost 30 years later, the U.S. Congress continues increasing fines and penalties on companies that violate TCPA regulations. Because of […]

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Nov 04, 2019

Record, Assess, Refine: Reliable Pathways to TCPA Compliance

Posted In: Blog Author: TCN

Call centers are rightfully worried about TCPA compliance. And what they’re all looking for is a complete guide to TCPA compliance they can reference over time to ensure they’re following the best practices. After all, running afoul of the law can be quite costly. The FCC’s Telephone Consumer Protection Act 47 U.S.C. § 227 states […]

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Oct 23, 2018

How Leading Businesses Solve TCPA Compliance Concerns with Manual Dialers

Posted In: Blog, Collections, Compliance, TCPA Author: TCN

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a number of legal issues, identifies one of them: It reports that “TCPA lawsuits remained one of the most-filed types of class actions” in 2017. The U.S. Chamber Institute for Legal Reform’s study echoes Law360, albeit more strongly. The organization calls […]

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Sep 21, 2018

7 Ways ACD Call Center Tech Benefits Call Center Agents

Posted In: ACD, Agent Efficiency Author: TCN

How can call centers better serve their customers? Connecting customers with skill and intelligence with call center technology – specifically, ACD call center technology. We’ll cover what is, how it works, and how it benefits call center agents in today’s post. Let’s dive in. What is ACD? Automatic Call Distribution is a call routing system […]

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Sep 14, 2018

Using Automation and Contact Center Software to Build Productivity and Agent Satisfaction

Posted In: Agent Efficiency, Auto Dialing Author: TCN

Contact center agents are on the frontlines of customer service. The better they do their jobs, the better the companies they work for perform in the market. Plus, better customer service can instantly separate a business from their competition. According to the Harvard Business Review, customers who enjoyed terrific customer service spend 140% more compared […]

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Sep 07, 2018

3 Ways Call Center Software Can Improve Your TCPA Compliance

Posted In: Call Center Solutions, Compliance, TCPA Author: Mckay Bird

Businesses that aren’t TCPA compliant run a high risk of being sued. According to The Association of Credit and Collection Professionals (ACA International): “TCPA litigation has consistently increased year-after-year. Between 2010 and 2016 there was a 1,273% increase in litigants; between 2015 and 2016 alone the total number of litigants increased 32%.” Even though these […]

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TCPA Compliance

Apr 13, 2018

How Cell Phone Scrub Helps Move the Needle Toward TCPA Compliance

Posted In: Compliance, TCPA Author: TCN

Some businesses are all aflutter over the European Union’s General Data Protection Regulation (GDPR). Yet the fact remains that, despite some recent easing, most companies are still challenged by the daily struggle to stay TCPA compliant. To explore how some of those technologies and compliance efforts work together, this article will cover three points. 1. […]

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Mar 12, 2018

TCN Webinar Recap: How to Respond to TCPA Compliance in 2018

Posted In: Collections, Compliance, TCPA Author: TCN

TCPA compliance isn’t a novel concern. What may be novel, though, are its impacts in 2018. The ACA’s appeal to the government, submitted in 2015, should be settled sometime this year. In addition, new leadership heads the Federal Communications Commission (FCC), and it could bring changes to how businesses and call centers operate in the […]

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