COVID-19

May 18, 2020

TCN Contributions During The COVID-19 Crisis

Posted In: COVID-19, Dave Bethers Author: Dave Bethers

At-Home Agent, TCN Notify, And Cloud Call Center Technology During the initial weeks of the COVID-19 shutdown, TCN saw many businesses and organizations take action when faced with challenges that COVID-19 presented. For some, the risks were life-threatening. For others, being asked to stay at home brought uncertainty and posed severe challenges for individuals, families, […]

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COVID-19

May 11, 2020

Getting Your Call Center Back To Work After COVID-19

Posted In: COVID-19 Author: Mckay Bird

The newly announced Opening Up America Again task force has laid out a plan to get America back to work, including call centers, collection agencies, and their agents. This plan comes with some strings attached and varies by state or region depending on the severity of cases. There is a lot to plan for when […]

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