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Jan 17, 2020

Cloud Contact Center Solutions: Meeting Your New Year’s Goals

Posted In: Blog Author: TCN

New year, new possibilities, new goals. It all seems so hopeful and exciting until you realize hitting those targets means some big changes. Between monitoring and reviewing employee performance, managing call lists and teams and all the back-end IT which goes into a call or contact center, directors and managers rarely have any free time. […]

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Oct 23, 2019

The Cloud Contact Center Solution: Scaling Made Easy

Posted In: Blog Author: Mckay Bird

So, your contact center nabbed another important client, and the buzz is bringing you more visibility and nibbles on the new business docket. Great job! But, will you be ready to take on the additional work? Building a successful contact center means having a flexible solution that can change with you as you grow. So, […]

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Oct 19, 2018

How to Resolve Agent Needs with a Cloud Contact Center Solution

Posted In: Agent Efficiency Author: TCN

Call center agents have many needs. From needing to know more about customers to being trained on how to handle customers effectively. While managers play a critical role in catering to these needs, there’s only so much they can do before agents require the help of technology. That’s where cloud contact center solutions come into […]

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