call center software

Oct 21, 2015

Webinar: Improve Your Call Center with Business Intelligence Analytics

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Competitive Analytics, Mckay Bird, SaaS, Switch to the Cloud, Webinar Author: Mckay Bird

Register for our free webinar on TCN’s BI analytics, October 22, at Noon MDT. Gaining better insight into your call center data is critical for improving productivity, streamlining operations and moving your business forward. But gathering and analyzing that data can often be an overwhelming, time-consuming task for contact center managers. Business intelligence (BI) tools […]

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Oct 20, 2015

How Switching to VoIP Can Save Your Organization Money

Posted In: Bryce Payne, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

More and more businesses are switching to Voice Over Internet Protocol (VoIP) for their telecommunications needs. Why? The most commonly cited incentive for switching to the cloud (drum roll) is still price, with 60 percent of respondents switching on the basis of cost savings. The next most important incentive for switching is business agility (55 […]

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Oct 13, 2015

Using Competitive Analytics to Improve Your Call Center

Posted In: Business Intelligence, Call Center Solutions, Call Centers, Cloud Technology, Competitive Analytics, Dave Bethers, SaaS, TCN Features Author: Dave Bethers

It’s no secret that data analysis can provide many useful insights to businesses, but gathering, analyzing and then implementing changes based on data can be difficult. Competitive analytics gives you real-time business intelligence, analytics and reporting through easy-to-navigate and customizable dashboards. Eliminating the Hurdles While the consensus is that business data analysis is important to […]

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hosted IP telephony

Sep 29, 2015

Take Advantage of the Rising Popularity of Hosted IP Telephony

Posted In: Bryce Payne, Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud, VOIP Author: Bryce Payne

According to a recent report by research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) are rapidly being adopted by organizations looking to utilize cloud infrastructure for operations. The technology is now expanding beyond the small and midsize businesses (SMBs) that traditionally were its primary users. This is because off-site […]

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VOIP and SIP trunking

Sep 24, 2015

VoIP and SIP Trunking: The Future of Business Communication?

Posted In: Adam Dummar, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, VOIP Author: Adam Dummar

Increasing numbers of businesses — big and small — are adopting Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) trunking for their telecommunications needs. Let’s look at how and why the combination of VoIP and SIP trunking are growing in popularity. A Perfect Match VoIP and SIP trunking work together to create an […]

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VOIP call center

Sep 08, 2015

Best Practices for Moving to Cloud-Based VoIP

Posted In: Call Center Solutions, Call Centers, Mckay Bird, SaaS, Switch to the Cloud, VOIP Author: Mckay Bird

New technology isn’t always worth the investment. Remember eight-track tapes and Google Glass? Just because there’s a new way to do something doesn’t mean your business will benefit from it. When it comes to phone service, knowing whether or not to take the leap into new technology can feel especially uncertain. That being said, most […]

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API call center

Aug 27, 2015

Integrating TCN’s Cloud-based Call Center Solution: API & Security Upgrades

Posted In: Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud, Terrel Bird, VOIP Author: Terrel Bird

One of TCN’s greatest strengths is the software’s adaptability to meet the needs of a diverse client base. The tools and capabilities that make a hosted contact center so powerful can be seamlessly integrated with your existing systems, including customer relationship management (CRM) software, to build a complete virtual environment. When all the parts of […]

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call center customer service

Jul 28, 2015

The Dos and Don’ts of Call Center Customer Service

Posted In: Call Center Solutions, Call Centers, Cloud Technology, Customer Service, SaaS, Switch to the Cloud Author: Mckay Bird

Good customer service pays off: 85% of people say they will take action if they’re not satisfied with their customer service experience. Of those consumers, 49% would stop doing business with the company, and many would also head to social media to complain about it. Given that 70% of adults in the U.S. pick up […]

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call center software

Jul 23, 2015

Customer Focus: Creating Organized, Data-centric Reports with TCN

Posted In: Adam Dummar, Call Center Solutions, Call Centers, SaaS, Switch to the Cloud, TCN Features Author: Adam Dummar

TCN’s software-based contact center tool set offers a robust, integrated system for generating both standard and custom reports that save time and help you avoid long hours spent combing through spreadsheets. Having access to organized, accurate reports based on data the software automatically collects can help supercharge your decision-making process, giving you Nate Silver-like abilities […]

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VOIP call center

Jul 21, 2015

VoIP Call Center Roundup: The Experts Weigh In

Posted In: Call Center Solutions, Call Centers, Cloud Technology, SaaS, Switch to the Cloud, VOIP Author: Mckay Bird

VoIP technology is taking call centers to the next level, saving money and resources while offering a higher level of functionality and dependability. The flexibility and scalability they offer to businesses of all sizes have leveled the playing field and given even the smallest organizations access to the tools that were traditionally available only to […]

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