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How to Use Business Intelligence and Analytics for Contact Centers

January 14, 2020

Do you want to learn how to increase the inbound productivity of your contact center? Or how to design your service level agreements to optimize staffing levels? Or are you more concerned with the overall agent performance levels? No matter what your concern, this webinar will provide the answers.

Navigating Call Center Business Intelligence New Year, New Opportunities – What’s Your Call Center Resolution?