outbound call center

Jul 02, 2020

3 Ways Predictive Auto Dialer Software Can Improve Outbound Call Center Efficiency

Posted In: Outbound, Predictive & Manual Dialer Author: Marie Christenson

In the fast-paced modern call center, agents don’t have time to look up a phone number, read information about a lead, and manually dial each digit. It’s time to say goodbye to call center agents spending precious time personally dialing calls — only to have every third attempt result with someone answering the phone. In […]

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Outbound Call Center Software, Call Center Solutions

Jun 16, 2020

Getting the Most out of Your Outbound Call Center Software

Posted In: Cloud Call Center Software, Outbound Author: Marie Christenson

It’s no secret that contact center managers could use all the help they can get when it comes to organizing, cutting costs, and improving productivity. With so many moving pieces in a call center, it’s vital for employers to increase their visibility on business metrics to make informed decisions. Having a system that keeps your […]

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call center software

Apr 01, 2020

TCN Offers Complimentary Outbound Communications Tools for Contact Centers Amidst COVID-19 Pandemic

Posted In: COVID-19, Omni-Channel, Outbound, Press Author: TCN

St. George, Utah – April 1, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the company is offering complimentary outbound communication tools to all current customers and non-customers. In lieu of coronavirus (COVID-19), TCN is equipping companies with the communication […]

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Mar 26, 2020

Using Outbound Call Center Software for Superior Customer Relationships

Posted In: Outbound, Strategy Author: TCN

Delivering an outstanding product has always been key to success, but today’s consumer no longer focuses only on price. They want ease, personalization, and speed. In a crowded competitive landscape, call centers can stand out by delivering a delightful experience with a few simple call center platform features. Today we’ll dig into these tools and […]

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image of outbound call center software

Jan 09, 2020

The Do’s and Don’ts of Outbound Call Center Software

Posted In: Cloud Call Center Software, Outbound Author: TCN

From customer support, generating sales, and encouraging survey completion to general call campaigns, outbound call center software is a game-changer for businesses of every stripe. That’s only if managers and agents use it correctly, however. In the words of Peter Parker’s uncle, “With great power comes great responsibility.” That’s certainly true about making outbound calls, […]

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Call Quality Assurance

Dec 03, 2019

Call Blocking and Call Quality Assurance: Ensuring Unlimited Outbound

Posted In: Call Blocking & Labeling, Outbound, Strategy Author: TCN

Outbound calling is all about maximizing the number of connections made by agents with customers. But it’s not always a smooth process. There are regulations that must be obeyed and it’s easy to fall on the wrong side of the law. The document every call center manager needs to read is the Telephone Consumer Protection […]

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image of outbound call center software

Sep 03, 2019

Outbound Call Center Software: The Cure for Managerial Headaches

Posted In: Business Intelligence, Outbound Author: TCN

Call floor managers have a seemingly impossible job these days. They must make sure their agents are providing the best service while being as efficient as possible. Key tools for this include call monitoring, sometimes intervening in agent conversations, as well as training and coaching agents. They also need to continually stay on top of […]

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May 01, 2019

How Cloud Contact Center Solutions Revolutionize Outbound Billing

Posted In: IVR, Outbound Author: TCN

Getting paid can be the hardest part of doing business. From collection agency contact centers to businesses offering reminders and proactive payment assistance, it can be painful to efficiently handle payments with the systems that were once seen as cutting edge. Enter cloud contact center solutions; a suite of tools designed to make the process […]

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Mar 25, 2019

4 Inbound Call Center Software Features that Shorten Handle Time

Posted In: Business Intelligence, Inbound, Outbound Author: TCN

How long should agents be on the phone with customers? As long as it takes to solve their problem…and not a second longer. There’s an important distinction between reducing handle time and improving handle time. Call centers can use different shortcuts and hacks to achieve a reduction in handle time. They can also just rush […]

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call center technology

Jan 04, 2019

Nail KPI Targets with Call Center Technology and Agent Skill Sets

Posted In: Cloud Call Center Software, Inbound, Outbound Author: TCN

Using call center technology to hit KPI targets requires 2 things: Agents who possess the right skill sets to meet their goals and satisfy customers. Call center technology that empowers agents and managers to do what they couldn’t do on their own. Of course, if call centers want to hit their KPIs they should outline […]

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