Apr 16, 2015

How to Avoid Common IVR Call Center Fails

Posted In: Cloud Call Center Software, IVR Author: TCN

Setting up and promoting a “zero tolerance” philosophy for failed, flubbed, and frustrating calls at your contact center is easier to accomplish than you might think. Here are several common (and costly) interactive voice response (IVR) call center fails that can be easily avoided with the right call center software. Overly Long Recordings While upsells […]

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Feb 17, 2015

Using IVR Technology for Customer Surveys

Posted In: Business Intelligence, IVR Author: TCN

Customer surveys are a timeless way to identify what your company is doing right and areas for improvement. Traditional mailed surveys, however, are a costly and tedious method of acquiring insight into your customers’ experiences with your company, products, and services. TCN’s robust Interactive Voice Response (IVR) technology allows companies to conduct surveys while saving […]

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Dec 22, 2014

How Does a Hosted Call Center Solution Stack up to Premised?

Posted In: Business Intelligence, Cloud Call Center Software, IVR Author: TCN

Read on to learn the five most compelling reasons why 70% of call center execs report that they’re making plans to switch to the cloud in 2015. And if you’re interested in crunching the numbers, we’ve put together a 5-year cost analysis for call center and collection agency execs who are considering making the switch […]

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call center technology

Nov 17, 2014

The Advantages That Cloud IVR Solutions Offer Your Business

Posted In: Business Intelligence, IVR Author: TCN

When you’re managing a call center, you face a series of unique challenges. Call center work requires a great deal of flexibility due to an often shifting workload and the issue of high employee turnover. These challenges are exactly why it’s vital to implement an interactive voice response (IVR) solution that can help route calls […]

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Sep 02, 2014

Is Your IVR Software Costing You Customer Satisfaction (And Money?)

Posted In: IVR, Press Author: TCN

It’s like a horror story, something you would expect to see in a Hollywood film. However, instead of being pursued by a knife-wielding man in a mask, the stalker is a phone voice that counterintuitively continues to call our hero, even after it has achieved its goal. In this case, the voice is an Interactive […]

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Aug 01, 2013

History of the Call Center

Posted In: Cloud Call Center Software, IVR Author: TCN

It happens to just about everyone at least once a day. They call up a business and get sent through automated system that tries to resolve the reason that they have called. No matter how good the automated phone system is, it is often easier to talk to a real person to help you resolve […]

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Apr 02, 2013

Top IVR Choice for 2013

Posted In: Cloud Call Center Software, IVR, Press Author: TCN

TCN’s leading call center cloud technology – Platform 3 (P3) – offers intuitive templates and call flow wizards delivering quick configuration of even sophisticated IVR scripts that can be put into production in within minutes. Powerful scripting can implement customized voice recordings, menu presentation, and skills based routing options, including sub-second transfers to the next […]

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Apr 17, 2012

IVR Companies

Posted In: IVR Author: TCN

Technological Advances from International IVR Companies What is IVR? Interactive voice response (IVR) is used by businesses and organizations throughout the world. IVR technology connects customers to interactive computerized voices. IVR systems are prerecorded to fit customers’ needs and can handle very large call volumes. You’ll also notice that IVR technology is being implemented with […]

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