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TCN named Product Challenger in ISG Provider Lens™ 2022

Global Report

TCN has been named as a Product Challenger in the annual ISG Provider Lens™ report for Contact Center as a Service (CCaaS) – CX 2022.

ISG analyzes relevant software vendors and service providers in the global market, based on a multi-phased research and analysis process. Organizations are ranked on multiple criteria and placed relative to each other with their competitive strengths.

In the 2022 report, TCN is honored to be recognized as a Product Challenger in the Contact Center as a Service quadrant.

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As the industry is evolving, so is the CCaaS solution.

A seismic shift to advanced CCaaS platforms and solutions

The contact center industry is facing rapid and intensive change. This is driven by evolving enterprise buying behaviors and technological demands for new working models, coupled with business demands for higher customer satisfaction. ISG has confirmed TCN to be a Product Challenger.

TCN Contact Center as a Service – CX Product Challenger

The Operator CCaaS platform offers a flexible platform with real-time scalability and efficient, quick installations. Operator by TCN empowers contact centers via seamless integration and delivery services on a single, feature-rich cloud-based platform.

TCN strengths:

  • Focus on midmarket and flexible financial conditions
  • The Operator CCaaS platform
  • Solution and geographic reach
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ISG Provider Lens™ Quadrant

The ISG Provider Lens™ quadrant report on contact center as a service (CCaaS) focuses on cloud-based platforms and contact center solutions. In this study, the providers are assessed based on their platform capabilities, open architecture, AI and machine learning capabilities, including speed, reliability, scalability and embedded analytics, and the overall quality of the solutions offered.

“TCN’s cloud-based delivery model allows clients to easily scale and adjust
to evolving business needs”

Kenn Walters
Lead Analyst

About ISG Provider Lens™

ISG (Information Services Group) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.

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