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February 25, 2021
Inbound Call Center Services That Revolutionizes Your Customer Experience

When you think of customer service, past experiences with call center agents come to mind….

Read time: 2 min
January 12, 2021
6 Call Center Solutions for Running Inbound, Outbound, & Omnichannel Strategies

If you are like most contact center managers, you’ve probably thought about how you could…

Read time: 3 min
August 4, 2020
Powerful Customer Service Solutions For Your Inbound Call Center

Inbound Call Center Solutions Genuine customer service is a lost art, and when it comes…

Read time: 2 min
April 28, 2020
Inbound Call Center Agent 101: What Makes a Great Agent?

It’s enough to make any veteran inbound call center manager despair. Managers probably try hard…

Read time: 6 min
February 4, 2020
Delivering Jaw-Dropping Inbound Call Center Service

Most of us know delivering jaw-dropping inbound call center service contributes to massive growth and…

Read time: 4 min
November 11, 2019
The 3 Inbound Contact Center Hacks for NPS Gold

Ahead-of-the-curve inbound contact centers are always searching for ways to make customers happier while growing…

Read time: 4 min
March 25, 2019
4 Inbound Call Center Software Features that Shorten Handle Time

How long should agents be on the phone with customers? As long as it takes…

Read time: 4 min
February 15, 2019
4 Ways a Call Center ACD System Keeps Customers Happy

Let’s face it: Customers don’t like calling customer service. Some even hate it. But what…

Read time: 3 min
happy call center agents

January 23, 2019
How Call Center Platforms Increase Agent Happiness

Employee happiness, engagement, and productivity are always central to a top-notch call center. Gallup, for…

Read time: 3 min
January 4, 2019
Nail KPI Targets with Call Center Technology and Agent Skill Sets

Using call center technology to hit KPI targets requires 2 things: Agents who possess the…

Read time: 4 min
December 15, 2018
5 Ways to Improve Agent Performance with Inbound Call Center Software

If agents aren’t performing well, neither is the call center. But agents can’t do all…

Read time: 3 min
November 23, 2018
Create Amazing Customer Experiences with Outbound Call Center Software

According to Esteban Kolsky, a customer strategist and found of ThinkJar, 67% of consumers cite…

Read time: 3 min