Inbound

If you are like most contact center managers, you’ve probably thought about how you could…

Inbound Call Center Solutions Genuine customer service is a lost art, and when it comes…

It’s enough to make any veteran inbound call center manager despair. Managers probably try hard…

Most of us know delivering jaw-dropping inbound call center service contributes to massive growth and…

Ahead-of-the-curve inbound contact centers are always searching for ways to make customers happier while growing…

How long should agents be on the phone with customers? As long as it takes…

Let’s face it: Customers don’t like calling customer service. Some even hate it. But what…

Employee happiness, engagement, and productivity are always central to a top-notch call center. Gallup, for…

Using call center technology to hit KPI targets requires 2 things: Agents who possess the…

If agents aren’t performing well, neither is the call center. But agents can’t do all…

According to Esteban Kolsky, a customer strategist and found of ThinkJar, 67% of consumers cite…

Businesses might be looking for a cloud based call center that enhances inbound calls to…