COVID Talk and WFH Transition with TCN’s COO Darrin Bird
The mindset of the American consumer has changed since the beginning of the year due to COVID-19. Over the last six months, we have all learned a few lessons on how to handle a remote workforce and the many technical challenges with having call center agents work from home (WFH) in a compliant space.
TCN’s Darrin Bird lays out the challenges our call center clients have faced due to COVID in this latest sit-down interview. Despite the WFH model shifting regularly, industry call centers have adapted and have had a positive impact.
If you need help transitioning your call center and agents either home or even back to the office, please Request a Demo today and let us show you how.