covid-19, TCN, call center software

Oct 26, 2020

COVID Talk and WFH Transition with TCN’s COO Darrin Bird

Posted In: COVID-19 Author: Mckay Bird

The mindset of the American consumer has changed since the beginning of the year due to COVID-19. Over the last six months, we have all learned a few lessons on how to handle a remote workforce and the many technical challenges with having call center agents work from home (WFH) in a compliant space. TCN’s […]

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Call Center, Cloud-Based, Virtual Call Center

Jul 10, 2020

The Benefits of a Cloud-Based Virtual Call Center During COVID-19

Posted In: Cloud Call Center Software, COVID-19 Author: Hannah Gardine

Everyone has heard the idea that artificial intelligence will be the leading workforce of the future one day. While people aren’t turning to robotics quite yet, transitioning to a virtual call center has become a reality for many — thanks to COVID-19. Managers are now undertaking the challenge of maintaining operations remotely and finding that […]

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Jun 03, 2020

Call Center Technology to Keep Your Customers and Business Safe

Posted In: Cloud Call Center Software, COVID-19, Privacy & Data Security Author: Bryce Payne

Times Have Changed As times change, everyone’s lives and expectations of what’s “normal” shift accordingly. Where many people have recently needed to work from home due to COVID-19, several new challenges have surfaced for individuals and organizations. For call centers, accommodating home-based agents has been a learning process. One main concern that has arisen is […]

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COVID-19

May 18, 2020

TCN Contributions During The COVID-19 Crisis

Posted In: COVID-19 Author: Dave Bethers

At-Home Agent, TCN Notify, And Cloud Call Center Technology During the initial weeks of the COVID-19 shutdown, TCN saw many businesses and organizations take action when faced with challenges that COVID-19 presented. For some, the risks were life-threatening. For others, being asked to stay at home brought uncertainty and posed severe challenges for individuals, families, […]

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COVID-19

May 11, 2020

Getting Your Call Center Back To Work After COVID-19

Posted In: COVID-19 Author: Mckay Bird

The newly announced Opening Up America Again task force has laid out a plan to get America back to work, including call centers, collection agencies, and their agents. This plan comes with some strings attached and varies by state or region depending on the severity of cases. There is a lot to plan for when […]

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Coronavirus Agent Call Center

Apr 10, 2020

TCN: The Solution For Call Center Agent Scaling During Coronavirus Pandemic

Posted In: COVID-19, Strategy Author: TCN

TCN’s Call Center Platform Enables Agents to Work On-site or At Home. The Coronavirus Pandemic is throwing everything upside down. Health & safety, the economy, unemployment, and even mental health have all been affected. Call centers are no exception. Thanks to TCN, businesses and call centers can build cultures and experience positive results—without spending thousands […]

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call center software

Apr 01, 2020

TCN Offers Complimentary Outbound Communications Tools for Contact Centers Amidst COVID-19 Pandemic

Posted In: COVID-19, Omni-Channel, Outbound, Press Author: TCN

St. George, Utah – April 1, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the company is offering complimentary outbound communication tools to all current customers and non-customers. In lieu of coronavirus (COVID-19), TCN is equipping companies with the communication […]

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Mar 11, 2020

TCN Response to Preventing COVID-19 In The Workplace

Posted In: COVID-19, Press Author: TCN

Preventing COVID-19 In The Workplace Learn to protect yourself and your community from getting and spreading respiratory illnesses like coronavirus 2019. Everyone has a role to play in getting ready and staying healthy. TCN has provided in each office extra cleansing wipes and hand sanitizer to help prevent the spread. Additionally, our cleaning staff will […]

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