Hosted by CallMiner, LISTEN™ 2019 brings together industry-leading analysts, thought leaders and product experts to share tips and best practices for acquiring intelligence from customer interactions. This year’s annual event will feature several keynote speakers, more than 50 industry workshops and exchanges as well as demonstrations and breakout track sessions for contact center executives, program owners, analysts and data scientists.
Clint Laubaugh, regional director of sales at TCN – a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide – will live demo several of TCN’s advanced contact center features including speech analytics, natural language compliance, business analytics and workforce optimization. Laubaugh will also discuss how to seamlessly implement these solutions into an organization’s existing workflow.
Wednesday, November 6, 2019; 1:45 p.m. – 2:15 p.m. ET
LISTEN™ 2019 Conference
Margaritaville Beach Resort, Nautical Wheeler Room
1111 N. Ocean Dr., Hollywood, FL 33019
For more information about LISTEN™ 2019, or to register, visit: https://listen2019.com/register/
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcn.com/ or follow on Twitter @tcn.