business intelligence

Jan 03, 2019

10 Ways Call Center Technology Improves Any Office

Posted In: Business Intelligence, call recording Author: TCN

When businesses investigate technology solutions, they often start with the obvious: accounting software, customer relationship management tools and business planning applications. Often overlooked are new tools that integrate with CRMs, improve customer relationships and build their bottom line – cloud call center technology. It can improve any office, for both employees and customers. Here are […]

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Aug 24, 2018

Choosing a Contact Center Solution to Modernize Your Customer Support

Posted In: Call Center Solutions, call recording, Predictive Dialing Author: TCN

Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. While many businesses still rely on outdated, expensive to maintain hardware dialers, their competitors are quickly gaining market share by adopting modern contact center solutions. Why is that? Because, according to a Price Waterhouse Coopers report, “59% [of customers] will […]

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Jun 19, 2017

5 Benefits of Call Recording for Today’s Call Centers

Posted In: Call Centers, call recording, cloud-based, Compliance Author: Adam Dummar

Call recording offers numerous benefits, many of them consumer-facing. Consumers who desire better interactions should know that call recording is a driver behind reducing hold times, increasing first call resolutions, and using data to resolve problems, faster. The benefits are a win-win situation for both consumers and businesses. Call recording directly impacts expense reports, call […]

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