Feb 18, 2020

How Call Quality Assurance Steers Collections from Catastrophe

Posted In: Blog, Call Quality Assurance Author: TCN

Can we all agree – bill collectors have one of the most difficult professions out there? Add in customer stress that naturally arises from having conversations about money, and call center collection agents and agencies can find themselves working overtime to create a better experience and relationship with their customers. The secret: use proven call […]

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Call Quality Assurance

Dec 03, 2019

Call Blocking and Call Quality Assurance: Ensuring Unlimited Outbound

Posted In: Blog, Call Quality Assurance Author: TCN

Outbound calling is all about maximizing the number of connections made by agents with customers. But it’s not always a smooth process. There are regulations that must be obeyed and it’s easy to fall on the wrong side of the law. The document every call center manager needs to read is the Telephone Consumer Protection […]

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