TCN to Present Cloud-based Call Center Technology at 2014 ACA International Credit and Collections Conference
St. George, Utah, July 21, 2014 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will showcase TCN’s Platform 3.0, the industry-leading, cloud-based contact center suite, at the 2014 ACA International Credit and Collections Conference in Chicago, Ill. on July 23-25.
TCN’s Platform 3.0 is a cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. Integrating with existing collections software, the platform gives customers the ability to pay via phone or an Internet portal, or to speak with an agent immediately and be redirected to the appropriate representative. Routine and timely activities are streamlined through the solution along with the addition of advanced analytical capabilities.
Some of the Platform 3.0 benefits and features include:
- No hardware of maintenance fees
- Free live 24/7/365 professional support
- Data dip on outbound and inbound calls
- Customer IVR navigation data on agent gateway
- Free call recording
- Various escalation routing
“Our call center solutions offer significant benefits to the credit and collections industry, including cloud technology that eliminates the need for complicated hardware, customization capabilities, and an unparalleled pricing structure,” said Mckay Bird, Marketing Manager, TCN, Inc. “We look forward to demonstrating our innovative technology, networking, and receiving feedback from current and potential customers.”
TCN will be on site during the conference at booth #1108, offering live demonstrations, giveaways, and the chance to win a Kindle.
For more information about the 2014 ACA International Credit and Collections Conference, visit: http://events.acainternational.org/default.aspx.
About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit tcn.com or follow on Twitter @tcn.
Contact:
Michiko Morales
Gabriel Marketing Group
michim@gabrielmarketing.com
Tel: 571-455-9996
About the Author:
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.