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TCN To Demonstrate New Workforce Engagement Suite for its Contact Center Platform at 2023 Collection and Recovery Solutions Conference 

CRS 2023

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Author: TCN

The Collection and Recovery Solutions Conference will be held May 10-12 in Las Vegas, Nevada. For over 20 years, Collection and Recovery Solutions has brought together creditors, collection executives, product and service providers, as well as exhibitors and sponsors to create an environment that promotes conversation and collaboration. 

TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, will host a booth at the 2023 Collection and Recovery Solutions conference. During the three-day event, TCN will offer live, in-person demonstrations of TCN’s Workforce Engagement suite, the newest feature of TCN’s advanced call center software platform, TCN Operator. Workforce Engagement aims to optimize call center operations, reduce non-productive agent hours and enhance customer experience by integrating Workforce Management (WFM) and Workforce Optimization (WFO) elements. Key advantages of the new Workforce Engagement suite include: 

  • Improved customer experiences through voice analytics 
  • Decrease call center compliance risk 
  • Boost agent performance 
  • Ongoing training and coaching 

Multiple members of the TCN team will be there, including Michael Joubran, vice president of North American Sales, Kerry Sherman, executive vice president of business development and Steele Hendershot, vice president of channel partners at TCN. 

Booth #8 
Collection and Recovery Solutions Conference 
Four Seasons Hotel 
3960 S Las Vegas Blvd, Las Vegas, NV 89119 

May 10-12, 2023 

To learn more about this event, visit:  

To learn more about TCN Operator’s Workforce Engagement Suite, visit:

Media Contact:
Jodie Booras
Gabriel Marketing Group (for TCN)
Phone: 619-564-9306

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.