TCN Publishes eBook Highlighting How Call Centers Can Stay Compliant in Light of Changing TCPA Regulations
St. George, Utah – September 23, 2014 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, has released an eBook that examines what the new Telephone Consumer Protection Act (TCPA) regulations mean for the call center industry. The eBook, “The Complete Guide to TCPA and A Compliance Checklist for Call Centers” discusses how these rule changes have led to uncertainly among call centers and highlights best practices to follow as a way to mitigate risks associated with non-compliance. The eBook also clearly defines the categories primarily affected by the new TCPA rules & regulations and what to expect moving forward across the call center space.
TCN’s call center experts can provide comments on the following topics:
- New TCPA regulations and the current state of affairs;
- What the new regulations mean for the call center industry;
- The importance of prior expressed written consent;
- How the new rules affect call centers and possible exemptions;
- How call centers can stay compliant.
WHAT: eBook: The Complete Guide to TCPA and A Compliance Checklist for Call Centers
WHERE: To download the eBook, visit http://info.tcn.com/tcpa-compliance
CONTACT: For more information on the eBook or to speak with TCN’s call center experts, contact Michi Morales at michim@gabrielmarketing.com.
About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit tcn.com or follow on Twitter @tcn.
Contact:
Michiko Morales
Gabriel Marketing Group
michim@gabrielmarketing.com
Tel: 571-455-9996
About the Author:
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.