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TCN, Inc.’s Co-Founder and Chief Technology Officer, Jesse Bird, To Co-Present At Google Cloud Next ’18

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Author: TCN


Google Cloud Next ’18 is an annual conference attracting hundreds of customers, partners, developers, influencers and the cloud community across the globe. The Next ’18 conference will teach and inspire consumers on all aspects of the Google Cloud Portfolio (GCP), including: infrastructure & operations, application development, machine learning & artificial intelligence, security, mobility & devices, containerization, collaboration & productivity, data & analytics, hybrid cloud and more.

Jesse Bird, co-founder and chief technology officer at TCN, will join Joe Bennett, senior vice president at Unilog and Rick Erickson, chief cloud strategist at Agosto, to co-present a 50-minute breakout session on the “infrastructure & operations” track, entitled “Improving the Customer Experience with GCP.”

The panel will discuss their unique cloud modernization journeys, highlighting:

  • The operating challenges and the expected benefits of moving to Google’s public cloud
  • How to progress from a privately hosted environment to the GCP and considerations for the future
  • The path to modernization, improving operating costs and the customer experience
  • The positive impacts the GCP migration had on each respective company


Google Cloud Next ’18
Moscone Center
747 Howard St.
San Francisco, CA 94103


Session: Improving the Customer Experience with GCP at Unilog and TCN
Date: Tuesday, July 24, 2018
Time: 1:55 p.m. – 2:45 p.m. PST
For more information or to register for Google Cloud Next ’18, visit:

About TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit TCN, Inc. or follow on Twitter @tcn.

Media Contact for TCN:
Michiko Morales
Gabriel Marketing Group
Tel: 571-455-9996

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.