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TCN Call Center Webinar: New Year, New Opportunities: What’s Your Call Center Resolution for 2016?

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Author: TCN

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar titled, “New Year, New Opportunities: What’s Your Call Center Resolution for 2016?” on Thursday, January 28 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on what the industry is doing in 2016 to create better results, happier customers and more productive agents with the addition of new and innovative features.


Thursday, January 28 at noon, MDT (2 pm, EDT)


To register for the webinar, visit:


TCN’s industry experts will educate attendees on how to make and keep 2016 resolutions and strategies for the New Year, including:

  • Introduce a robust offering that helps with compliance
  • Case study on incentivizing agents through creative techniques
  • Case study on how to use Business Intelligence (BI) for better forecasting

Audience members will be introduced to TCN’s newly updated Compliance Suite and features coming in 2016, which include:

  • Enhancements to cell phone identity
  • Enhanced time zone restrictions
  • Regional blackouts

Attendees will also learn more about the recent merger between TCN and Global Connect and what the customers can expect to see moving forward.


Adam Dummar, Client Support Manager at TCN – Dummar manages new client implementation, testing of system updates, ensuring client satisfaction and oversees new employee orientation and training within the customer service and support department. His background in legal services involved debt collections compliance and management of security processes for sensitive data collection. He routinely travels to client sites and assists with setup and training for new accounts as well as troubleshooting and presenting new features to existing clients.

Dave Bethers, Vice President of Enterprise Sales at TCN – With more than 9 years of experience in the industry, Dave has been at the forefront of call center technology, spearheading strategic partnerships and assessing client initiatives for TCN’s global operations. Specialized in results-oriented needs assessment, solution design and implementation management, he has a proven track record of finding ways to maximize efficiently, profitability and growth for his clients. Most recently, Dave has played an integral role in onboarding and helping clients to leverage TCN’s new Competitive Analytics offering.

Bryce Payne, Vice President of Sales at TCN – Bryce spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company’s rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.

About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit or follow on Twitter @tcn.

Media Contact for TCN:
Christine Mulquin
Gabriel Marketing Group
Tel: 301-910-2289

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.