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TCN Call Center Webinar: Increasing Customer Satisfaction Using Innovative Techniques

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Author: TCN

St. George, Utah – July 20, 2015 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Queue Back: Increasing Customer Satisfaction Using Innovative Techniques” on Thursday, July 23 at noon, MDT (2 pm, EDT). The informative training webinar will educate attendees on how to successfully use Call Queue Back and other industry specific features to increase caller satisfaction.


Thursday, July 23 at noon, MDT (2 pm, EDT)


To register for the webinar, visit:


TCN’s call center industry experts will teach best practices for building a successful blended agent inbound IVR combined with outbound capabilities. The attendees will also learn useful tips and tricks such as:
Reducing customer hold times
Increasing caller satisfaction
Increasing overall agent productivity and performance
The attendees are also eligible to receive three month’s worth of free minutes on any new inbound numbers – some restrictions apply.


Bryce Payne, Vice President of Sales – Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Payne has significantly contributed to the company’s rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.

Adam Dummar, Client Support Manager at TCN – Dummar manages new client implementation, testing of system updates, ensuring client satisfaction and oversees new employee orientation and training within the customer service and support department. His background in legal services involved debt collections compliance and management of security processes for sensitive data collection. He routinely travels to client sites and assists with setup and training for new accounts as well as troubleshooting and presenting new features to existing clients.

About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit or follow on Twitter @tcn.

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.