Jul 02, 2013

Customer Service Made Easy with TCN

Posted In: Cloud Call Center Software Author: TCN

Customer service is defined as the ability to provide service to your customers before, during and after a sale. If your business’ priorities include assisting your customers with sales, order processing, billing and payments, or simply answering questions, you may need to improve or expand your customer service department. Depending on the needs of your […]

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Jun 26, 2013

TCN and Debt$Net® Solidifies Partnership with New Offering

Posted In: Partners, Press Author: TCN

TCN recently enhanced its partnership with Debt$Net® by introducing a tighter, more robust integration between both companies’ products. Some benefits of the new real-time integration are: Real-time updating of TCN dialer activity to Debt$Net® during the day (five minutes or less) Updates either Debt$Net® account result codes or account notes Integrated access to launch TCN […]

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Jun 25, 2013

TCN: A Solution for Any Problem

Posted In: Business Intelligence, Cloud Call Center Software, Press Author: TCN

TCN has a solution for any of your customer service needs. Our services include: Inbound Calling Solutions. From sales, order processing, billing and payments, or simply answering questions, you may be interested in inbound call solutions. Depending on your budget for services, these call centers can be set up within your company, offsite or even […]

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Jun 21, 2013

Event Notification with TCN

Posted In: IVM, Press Author: TCN

Is your company hosting a community picnic? Is your organization having an open house for a new office location? Is your school having a large event on your college campus? Launching a new exhibit, product or service? Don’t have time to mail save the date cards? Don’t waste money hiring staff to make phone calls […]

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May 16, 2013

Highlights From This Weeks Conventions

Posted In: Conferences & Events, Press Author: TCN

In case you missed these 2 amazing shows! #ACCE13 #AOS2013 As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE […]

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May 14, 2013

TCN Live Chat Offers Customer Support in 5 Languages

Posted In: Press Author: TCN

St. George, Utah—TCN, a leader for award winning customer support through its virtual call center solution suite, Platform 3, has added live chat to its services. TCN released a live chat system on its website that offers clients instant communication with support staff in five languages with a response time of 60 seconds or less. […]

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May 08, 2013

TCN Inc. to Showcase Award Winning Platform 3.0 at ICMI ACCE Call Center Conference

Posted In: Conferences & Events, Press Author: TCN

St. George, Utah—TCN, Inc. will be showcasing its Platform 3.0 at the Washington State Convention Center in Seattle, Washington, May 13-16 at the ICMI ACCE Call Center Conference. Platform 3.0 (P3) offers clients the ability to maximize available resources and ROI, without a massive capital outlay or new staff. The P3 capability performs actions such […]

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Apr 02, 2013

Top IVR Choice for 2013

Posted In: Cloud Call Center Software, IVR, Press Author: TCN

TCN’s leading call center cloud technology – Platform 3 (P3) – offers intuitive templates and call flow wizards delivering quick configuration of even sophisticated IVR scripts that can be put into production in within minutes. Powerful scripting can implement customized voice recordings, menu presentation, and skills based routing options, including sub-second transfers to the next […]

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