Sep 09, 2011

Top 10 list when considering a Cloud-Based Contact Center Solution

Posted In: Call Centers, News, TCN Features Author: TCN

Companies need to do more with less. By using cloud-based Contact Center solutions, agencies can leverage the most sophisticated Outbound and Inbound calling technologies available, increasing available resources without capital outlay or new staff. In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind […]

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Sep 06, 2011

TCN Announces Partnership with Debt$Net® to Offer Integrated Telephony Services

Posted In: News, Partners, Press Author: TCN

St. George, UT—TCN Inc. today announced a partnership with The Computer Manager, Inc., a leading Washington-based debt collection software company that produces Debt$Net® Collection Software. The partnership will enable Debt$Net® users to utilize TCN web-based telephony services that are integrated with Debt$Net® Collection Software.

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Jul 14, 2011

Webinar: Hosted Dialing Technology of TCN Presented by Debt$Net

Posted In: News, Partners, Press, Webinar Author: TCN

Debt$Net presents an exclusive look at the hosted collections dialing technology of TCN. Register now for the free webinar here. Date: August 17th Time: 11am PST / 2pm EST

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Jul 12, 2011

New Cloud-based Telephony Services Available Through Ontario Systems/TCN Partnership

Posted In: News, Partners, Press Author: TCN

MUNCIE, IND, JULY 12, 2011—New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products.

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Jun 13, 2011

Recording Your Phone Calls

Posted In: Buzz, News Author: TCN

Recording phone calls seems to be a hot topic since the whole Clinton/Lewinsky Oval Office scandal, and even more so over the course of the last year specifically in the collections industry. Before discussing the recording capabilities of TCN’s cloud-based dialing technology, I think it is quite appropriate to throw in a blonde joke (no […]

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May 23, 2011

TCN Releases Next Generation “Intelligent Skills-Based Routing” To Shorten Connection Time and Revolutionize Agent-Customer Matching

Posted In: Press, TCN Features Author: TCN

TCN Inc. today announced the release of its intelligent skills-based routing that again pushes the envelope of virtual call center technology development. In any call-center environment, matching the right agent to the right customer is crucial. Nowhere is this matching as imperative as in the credit and collections industry. High-scored accounts must get to the […]

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May 19, 2011

TCN and Zions Bank: Speaking on Business

Posted In: Buzz, News, Press Author: TCN

Click here to listen to the article. This is Chris Redgrave for Zions Bank Speaking on Business. This is interesting: the United Kingdom ranks as Utah’s top export destination. It’s followed by China, Canada and India with Switzerland rounding out the top five. Governor Gary Herbert recently visited China on a trade mission and as […]

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May 17, 2011

Review: Technology To Improve ROI

Posted In: Buzz, News Author: TCN

For the most part, today’s agencies understand the benefits of using cloud-based technologies to bypass the manual dialing of answering machines, busies, no answers, invalids and fax dial attempts. However, it seems that because of the speed of technological developments, there is almost always the potential to increase agency performance and collection results.

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