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Highlights From This Weeks Conventions

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Author: TCN

In case you missed these 2 amazing shows! #ACCE13 #AOS2013

As we travel back home this week I am sure most are already making a game plan of how to attack their very full inbox. I have highlighted a few key points that we saw beneficial as we interacted at both shows this week. ACCE was May 13-16, 2013 and AOS was May 13-17, 2013.

ICMI ACCE 2013 in Seattle #ACCE13

ACCE 2013 was hosted at the Washington State Convention Center in downtown Seattle. There were over 1,200 attendees and was packed with great break out sessions.

Attendees challenges that we saw were:

  • Abilities to fill capacity gaps on the fly
  • Simply, accurate, and straight forward billing model
  • Move inbound agents to a blended environment while agents are not receiving calls

To learn about how TCN can help your contact center move to the cloud, give us a call or email. If you just can’t wait; check out our most recent white paper Premised vs Hosted.

Columbia Ultimate’s Art of Success #AOS2013

Columbia Ultimate hosts a yearly user group conference to engage their users to learn and be proactive with Columbia Ultimate product suite. As a partner, TCN was able to get some great insight on how to help and make sure your systems are running smoothly.

Check out the awards dinner

Check out our “IronMan” fan video

If you would like more information of how TCN can enhance your Columbia Ultimate offering, please call, email, or chat! If you just can’t wait; check out our most recent white paper Premised vs Hosted.

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.