COVID Talk and WFH Transition with TCN’s COO Darrin Bird
The mindset of the American consumer has changed since the beginning of the year due to COVID-19. Over the last six months, we have all learned a few lessons on how to handle a remote workforce and the many technical challenges with having call center agents work from home (WFH) in a compliant space.
TCN’s Darrin Bird lays out the challenges our call center clients have faced due to COVID in this latest sit-down interview. Despite the WFH model shifting regularly, industry call centers have adapted and have had a positive impact.
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About the Author:
Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities.