Collection Agency Webinar – Important Metrics To Monitor On A Regular Basis
The online event, sponsored by TCN and hosted by AccountsRecovery.net, to detail the types of metrics and data points collection agencies need to track
WHAT:
Collection agencies can be fountains of data, but enormous amounts of untracked data can lead to overwhelming and inefficient white noise. In many cases, collection agencies are tracking, reviewing and storing data points that are not pertinent to the future growth and success of the business.
Hosted by AccountsRecovery.net and sponsored by TCN – a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide – the free webinar will include a panel of credit and collection industry experts to share insights on the metrics and data points collection agencies should be tracking, reviewing, evaluating and benchmarking to operate a profitable business.
WHEN & WHERE:
Online Webinar: “What Are The Most Important Metrics That Collection Agencies Should Be Monitoring On A Regular Basis?”
Date: Tuesday, June 4, 2019, 1:00 – 2:00 p.m., ET
For more information and to register: https://zoom.us/webinar/register/WN_YtwXLM_NSaiieJxyCygt8w
WHO:
• LaDonna Bohling, Chief Compliance Officer at Contract Callers
• Michael Lages, President and CFO at Delta Outsource Group
• Mike DeCarpio, Director of Collections at BCA Financial Services
About TCN
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcn.com/ or follow on Twitter @tcn.
About the Author:
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.