TCN To Showcase New Workforce Engagement Suite for its Contact Center Platform at 2023 ACA International Spring IGNITE Conference

WHAT
ACA International Spring IGNITE Conference brings together credit and collection professionals from across the country to converse and collaborate on the latest trends and what lies ahead in 2023 in the collections industry.
TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, will host a booth at the ACA IGNITE 2023. Throughout the three-day event, TCN will offer live, in-person demonstrations of its Workforce Engagement suite, the latest enhancement to TCN’s advanced call center software platform, TCN Operator. Workforce Engagement combines the power of Workforce Management (WFM) and Workforce Optimization (WFO) to optimize call center operations by increasing compliance, productivity and revenue while enhancing customer experience. Key benefits of the new Workforce Engagement feature include:
- Improved customer experiences through voice analytics
- Decrease call center compliance risk
- Boost agent performance
- Ongoing training and coaching
WHERE
Booth #23
ACA International Spring IGNITE Conference
Caesars Palace
3570 S Las Vegas Blvd, Las Vegas, NV 89109
WHEN
March 22-24, 2023
To learn more about this event, visit: https://www.acainternational.org/events/ignite-2023/
To learn more about TCN Operator’s Workforce Engagement Suite, visit: https://www.tcn.com/call-center-solutions/workforce-engagement/
Media contact:
Jodie Booras
Gabriel Marketing Group (for TCN)
Phone: (619)564-9306
Email: jodieb@gabrielmarketing.com