Jun 16, 2017

TCN at the National Alliance of Buy Here, Pay Here Dealers Conference

Posted In: Automotive, Collections, Conferences & Events Author: Mckay Bird

The National Alliance of Buy Here, Pay Here Dealers (NABD) serves automotive dealerships that employ a buy here, pay here (BHPH) methodology. The approach allows dealerships to extend a line of credit to purchasers who have poor credit history or who otherwise lack funds to buy a vehicle. DriveTime may be one of the better-known […]

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call center software

May 12, 2017

How Customer Auto Payment Solutions Improve the Contact Center

Posted In: Automotive, Cloud Call Center Software Author: Mckay Bird

What if you knew of a single, easy solution to increase customer satisfaction and revenue? Would your contact center take advantage of it? You most likely would. While no single call center feature is a silver bullet, one can still grow customer loyalty and commitments to pay with auto payment, or autopay. Combining it with […]

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call center customer service

Mar 24, 2017

How Automotive Dealerships Can Improve Customer Service and Sales with Cloud-Based Communication Tools

Posted In: Automotive, Cloud Call Center Software Author: Hyrum Wray

TCN, a leading provider of cloud-based call center technology, enjoys a long history with the automotive industry. Through partnerships and mergers with companies like Global Connect, TCN brings 20+ years of experience in helping automotive dealerships and repair centers grow first-time and repeat sales, enhance customer service, and ensure customer loyalty. Automotive dealerships and repair […]

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Jul 22, 2014

GM Implements Scalable Call Center Solutions to Match Increased Demand

Posted In: Automotive, Business Intelligence, Cloud Call Center Software, Press Author: TCN

After issuing a massive recall affecting over two million vehicles earlier in 2014, GM President Mary Barra has issued another recall notice that calls for a whopping 3.1 million additional vehicles to be examined. The last round of recalls caused a massive influx of calls to GM’s customer engagement centers and by some estimates, the […]

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Jul 19, 2013

Automotive Repair Shop Phone Solutions with TCN

Posted In: Automotive Author: TCN

TCN can provide your company with automotive repair shop solutions. We can provide services such as automated message delivery, call transfers, surveys, and much more. Automated message delivery can be extremely helpful in the automotive business. The service can deliver a pre-recorded message to many customers at one time. The system can be used to […]

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