ACD

While following your call center’s game plan, cloud-based features help you rise to the top….

In today’s world, customers depend on technology more than ever before. New technologies have surfaced…

An Automatic Call Distributor, or ACD, is an essential part of a call center software…

They say that two is always better than one. As call center technology is ever-evolving,…

Changing to a new call center software doesn’t mean you have to start over from…

The call center ACD, or automatic call distribution system, is used widely across industries, nearly…

In the past, customers calling a service line suffered through long hold times, wondering if…

Call centers everywhere know how crucial ACD systems (Automatic Call Distribution systems) are to making…

The ACD system is a brilliant tool. It effectively routes calls to agents using a…

Where would call centers be without Automatic Call Distribution (ACD)? It helps improve the customer…

What are 2 ways to optimize call centers? Shorten call times and increase agent availability….

Let’s face it: Customers don’t like calling customer service. Some even hate it. But what…